FREQUENTLY ASKED
QUESTIONS

Eden Hookah Club is an award-winning shisha lounge, restaurant, bar and social space in Bali, comfortable to use as a coworking space. Eden combines professionally prepared shisha, food, drinks, live entertainment and comfortable spaces for relaxing, socialising and working.

There are four Eden venues in Bali: Seminyak, Canggu, Ubud and Uluwatu.

No. Eden is also a restaurant, bar, café, entertainment venue and coworking-friendly space. Guests are welcome to visit even without smoking shisha.

Shisha is treated as a craft at Eden. Hookah Masters work with different tobacco leaf types, strength levels, flavour profiles and preparation techniques to create personalised sessions rather than simply serving standard flavour combinations. Eden has received multiple International Hookah Battle awards, and shisha service is available in English, Indonesian Bahasa and Russian.

Yes. Eden's Hookah Masters are professionally trained in tobacco knowledge, equipment, flavour mixology, preparation and heat management. Eden is connected with Shisha Academy, a professional hookah education project based in Bali, originally provided at Eden Hookah Club Seminyak with shisha experts in English, Russian and Indonesian Bahasa.

Eden offers more than 300 flavour options across different tobacco brands, leaf types and strength categories. Guests do not need to know exactly what to order — Hookah Masters can help create a mix based on personal preferences.

Absolutely. Simply let the Hookah Master know it's a first session and describe the flavours normally enjoyed. A lighter strength and easy-to-enjoy flavour profile can be recommended, and nicotine-free options are also available.

Yes. Eden carries several tobacco categories, including stronger dark-leaf and speciality options for experienced guests.

Walk-ins are welcome, but reservations are recommended after 18:00, especially for weekends, live music nights, DJ nights, sports screenings, large groups, VIP rooms and special occasions.

Through the Eden Lounge App, the Eden website, WhatsApp, Telegram, or direct contact with the selected venue.

Name, date, time, Eden location, number of guests, WhatsApp number, and any special requests.

Please arrive on time. A reserved table may be released approximately 15 minutes after the reservation time if the guest has not arrived or contacted the venue.

Yes. Let the team know in advance to help organise the table and celebration. A complimentary birthday dessert may be available — confirm when booking.

Yes. Contact the chosen Eden venue with the date, number of people, type of event, food and beverage requirements, entertainment requirements, and whether a private room is needed.

Depending on stock and venue: Herbal/nicotine-free, Virginia, Burley, Burley Elite, Exclusive/cigar-leaf options.

A tobacco-free alternative for guests who want flavor without tobacco nicotine. Nicotine-free does not mean smoke-free or risk-free.

Generally a lighter tobacco category, suitable for guests who prefer a smoother or less intense session.

Burley and dark-leaf tobaccos generally offer stronger character and are popular with more experienced shisha smokers.

Selected premium dark-leaf products intended for guests looking for more complex or stronger sessions.

Yes — Light, Medium, Strong, or Very strong. The recommendation is adjusted accordingly.

Yes. Tell the Hookah Master what you enjoy — Fruity, Fresh, Sweet, Sour, Creamy, Tropical, Berry, Citrus, Herbal, Dessert, Spiced — for a personalized combination.

Of course. Share your preferred strength, flavors you like/dislike, and whether you want fresh, sweet, sour, creamy or unusual — the team takes it from there.

Yes, via the Eden Lounge App — mark favorite shisha orders to find them again, useful even at a different Eden branch.

A guided shisha tasting experience with three Express bowls (~30 minutes each). Choose either three different flavor profiles or three different tobacco types to compare. One device is used with three different bowls/mixes prepared, letting guests focus on the differences without needing three devices. Designed to discover new flavors, compare tobacco types, and learn together with Hookah Masters. Availability varies between locations.

Yes, fruit-bowl upgrades may be available depending on current fruit availability and venue.

May be available for a shorter session — ask the venue about current availability.

May be available at selected locations — ask the venue before visiting.

Every shisha is prepared individually. Time depends on tobacco, bowl type, heat setup and how busy the venue is — quality over rushing.

Tell your Hookah Master during the session — communication helps tailor the experience.

For safety, please ask staff to move it — hot charcoal can cause burns or damage furniture.

Yes, following hygiene procedures for shisha equipment and guest mouthpieces.

Absolutely — ask about tobacco types, equipment, flavor combinations, bowl preparation or strength levels.

Yes, through Shisha Academy — covering tobacco, equipment, mixology, preparation and heat management.

Yes, all four Eden venues operate as restaurants as well as shisha lounges.

Western and Asian Fusion — sushi, pasta, pizza, burgers, salads, Indonesian dishes, comfort food, Russian-inspired dishes, desserts, plus seasonal Arabic, Indian and Russian menus.

Not completely — each location may have different dishes or specialties. Check the menu for the specific branch.

Yes — the food menu is halal, contains no alcohol, and no pork is served. Bars serve alcoholic beverages separately.

Yes, and most of the food is customizable.

Available at selected venues — tell the waiter about your requirements.

Tell the team about allergies before ordering, or add it under Special Requests when reserving. The team advises what can be safely prepared.

Yes, at selected venues — cocktails, wine, beer alongside non-alcoholic beverages, coffee, tea and fresh drinks.

Yes — tea is an important part of the beverage offering, with more specialized tea experiences at selected locations.

Yes, currently available from Eden Lounge Seminyak and Eden Lounge Uluwatu via GoFood.

Open Gojek, select GoFood, search Eden Lounge Seminyak or Uluwatu, select dishes, confirm address and checkout.

The delivery menu may differ from dine-in and can change with kitchen stock and hours — check the current GoFood menu.

Currently only Seminyak and Uluwatu offer GoFood delivery — contact other venues directly for takeaway/delivery options.

Prices, promotions, delivery fees and platform charges may differ — the final price shown before checkout in Gojek applies.

Depends on kitchen prep time, distance, driver availability, traffic and demand — the Gojek app shows the estimate.

Depends on current Gojek app functionality — check when ordering.

No — these are separate services. For shisha delivery, use the Eden Lounge App / GoShisha or contact the team directly.

Yes, official Eden merchandise is available at all four venues (Seminyak, Canggu, Ubud, Uluwatu).

On the official Eden website and at each venue.

Yes, subject to current stock availability.

The overall collection is shared, but sizes, designs, colors and stock vary by venue — ask the team to check availability.

Yes, browse the catalogue on the Eden website beforehand; contact the venue directly for exact stock/sizes/colors.

Contact your preferred venue — the team can confirm availability and whether it can be held for collection.

Yes, for eligible items, per current Eden Membership redemption rules — confirm with the venue.

No. Eden Merchandise = Eden-branded lifestyle products/souvenirs. MyShisha = shisha retail products (tobacco, hookahs, bowls, accessories).

Visit MyShisha or ask Hookah Masters at Eden about available retail products.

Yes, designed for guests who want to take home a piece of the Eden experience.

Yes, ready-to-smoke shisha delivery is available.

Through the Eden Lounge App or WhatsApp: +62 821-4554-2522.

Accurate Google Maps location, delivery address, preferred delivery time, selected package (Herbal, Virginia, Burley + number of bowls), pick-up time, name, contact number.

Yes, choose your preferred delivery time when ordering.

Official delivery hours are 14:00–02:00; actual availability depends on location, capacity and confirmed time slot.

Possibly — send your exact Google Maps location for confirmation. Delivery within 5 km is free; beyond that, IDR 50,000 per additional 1 km.

Yes — Eden cannot override the smoking rules of your accommodation.

Smart casual attire is appreciated — no bare feet or shirtless entry.

No — cigarette smoking is only allowed in the designated outdoor area.

No — same restriction as cigarettes; use the designated outdoor area.

Generally not permitted. For special occasions (e.g. birthday cake), contact the venue first — corkage may apply.

No — please help keep the lounge clean and comfortable for everyone.

Guests may be charged for damage to equipment, furniture or other property.

Respect other guests and the team, follow safety instructions, treat the venue carefully, and communicate politely — the team offers the same respect in return.

Cash, Visa, Mastercard, American Express, UnionPay, debit cards, QRIS, tap payment, bank transfer (BCA) — depending on venue/terminal.

Yes, menus show current prices.

Yes — some products, promotions and menus vary by location.

Yes, available for guests at all venues.

Yes, coworking-friendly during the day — ask the team for a quiet table, power access or meeting space.

Yes — card games, chess and other social games, depending on venue.

Seminyak and Canggu — confirm availability with the venue.

In the Seminyak VIP room.

Yes, in VIP rooms at Seminyak, Ubud and Uluwatu.

Available in selected private-room experiences at Eden Seminyak — confirm when booking.

An affiliated specialist shisha retailer offering tobacco, devices, bowls, charcoal and accessories.

Jl. Raya Kerobokan No.66, Kerobokan Kelod, Kec. Kuta Utara, Kabupaten Badung, Bali 80361.

Selected products available at Eden — Ubud and Uluwatu have MyShisha retail options; Seminyak and Canggu may display selected items.

Yes — ask a Hookah Master or MyShisha specialist about devices, bowls, heat-management systems, tobacco and charcoal.

Eden's mobile app combining bookings, shisha delivery, loyalty rewards, order history, favorite shisha mixes, feedback, events and promotions.

Apple App Store and Google Play.

Yes, no membership fee.

Full name, phone number, email, address, birthday, nationality — an accurate address matters especially for delivery.

21 years or older; age verification may be required.

Book a table, order shisha delivery, earn/redeem EDC, check promotions and events, save favorite shisha mixes, view order history, send feedback, manage your account.

Select Book a Table, choose location/date/time/guest count, submit contact info — the team confirms the reservation.

Promos & Events section, filtered by location.

Yes, selected order and delivery history is kept in the app.

Mark a shisha mix you enjoy as a Favorite to easily find or request it again.

Yes.

Currently primarily English; more languages may be added.

Contact Eden support via WhatsApp, including screenshots if possible.

Per Eden's Privacy Policy — contact support for access, correction, deletion or security questions.

Eden's free loyalty program — members earn EDC (Eden Coins) from eligible spending, usable toward bills.

Eden's loyalty currency, earned from eligible transactions and redeemed per membership rules.

1 EDC = IDR 10,000 (e.g. 10 EDC = IDR 100,000).

Bronze (5% cashback in EDC), Silver (10%), Gold (15%).

Bronze.

IDR 5,000,000 in qualifying spending (current internal threshold) — contact the team if your level hasn't updated.

IDR 15,000,000 in qualifying spending (current internal threshold).

May require manual processing — contact Eden via WhatsApp/Instagram with a screenshot of your account.

At participating Eden venues, per current loyalty rules.

At Eden venues.

Yes — membership belongs to you, not one branch.

Up to 100% of an eligible bill, per current policy.

No — currently non-transferable, usable only by the account holder.

Not currently part of the standard EDC system — may change in future.

In your account dashboard in the Eden Lounge App.

In your account dashboard.

Contact Eden support with your registered phone number, visit date/venue, receipt (if available) and a screenshot of your EDC balance.

No universal expiration rule currently specified — check the latest terms in the app or contact support.

Yes — the latest rules in the Eden Lounge App take priority.

Yes, regularly — terms can differ between branches and dates/products.

Has been offered previously — check current Promos & Events or ask staff.

Depends on the specific promotion — ask the team.

Eden Lounge App (Promos & Events), official Instagram per venue, WhatsApp.

Tell your waiter, Hookah Master or manager while at Eden.

Yes — ask a team member to contact the manager on duty.

Directly to the manager, via the Eden Lounge App, WhatsApp, or Eden's online channels.

Yes — feedback is reviewed with venue teams to improve service, food, drinks and overall guest experience; respectful communication is expected both ways.

Guests are treated as part of the Eden community — professional service combined with knowledge-sharing, personalization and a welcoming atmosphere.

Yes — there are no "stupid questions." Hookah Masters are there to share their knowledge. Welcome to the Eden family.